(0086) 755-29994192 Add to Favorites

our services Home - Our services - After-sales

After-sales

 

Bowket® Warranty:

The Product Warranty for our beauty devices, provided by the manufacturer, applies to these following major agreements of your product:

Ø Two-Year Quality Assurance Limited Warranty For Bowket® Machines From The Original Product Purchase Date

Ø One-Year Quality Assurance  Warranty For Any Bowket® Machine's Handle piece From The Original Product Purchase Date

Ø Bowket® supply Extended Service , It Requires Customer To accept The Apply To Bowket® And Extra Payment Needed

Service Agreement

Ø Bowket® Offer Online Professional Guidelines And Technical Support For Troubleshooting By English-spoken After-sales Engineer Via Skype or Phone call . On Door Service Supported .

Ø Components Exchange Service Free Of Charge Under The Standard Warranty;

Returns and Refunds:

All our products come with a 24 months warranty.

Fewer than 1% of all Bowket® shipped products are subject to any warranty or quality issue.

In the unlikely event there is a quality defect that causes the device to be unacceptable for sale or unusable during the 24 months after dispatch from our warehouse, we will accept a return. When we receive the goods back in China we will either repair the item, or offer full credit towards ordering a replacement.
If you experience any problem with a product bought from Bowket®, contact us first and we will do our best to advise you. Any returns must be discussed with Bowket® Customer Support in advance, and authorized so they are sent with the correct paperwork.

In the event of any returned goods where you are requesting a repair / credit under warranty, your shipping costs returning the products to the Bowket®warehouse in China are payable by you, and cannot be compensated by Bowket®.


Physical damage to a product caused by the user; opening products up, e.g. to repair or modify components; or flashing the firmware or using non-approved software - invalidates the warranty.